SUN.APARTMENTS

Terms of Service

Booking, stay and personal data rules for SUN.APARTMENTS.

1. General provisions

  1. These terms define the rules for booking, renting and staying in apartments managed under the SUN.APARTMENTS brand.
  2. Making a reservation means accepting these terms.

2. Booking and payment

  1. Reservations can be made through the website, booking portals or by phone.
  2. A 100% deposit is required to confirm the reservation.
  3. For reservations made directly via sun.apartments, the guest may cancel under the following refund rules:
  • If cancellation is reported more than 14 days before arrival, 90% of the paid amount is refunded. The remaining 10% is retained as an administrative fee.
  • If cancellation is reported less than 14 days before arrival, the paid amount is non-refundable.
  1. Refunds are issued within 7 business days to the account used for payment.

3. Stay period and check-in

  1. The stay period runs from 3:00 PM on the day of arrival until 11:00 AM on the day of departure.
  2. Quiet hours apply from 10:00 PM to 6:00 AM.
  3. Check-in is remote and takes place using access codes sent after the deposit has been paid. Detailed instructions are sent on the day of arrival.

4. Apartment rules

  1. Smoking tobacco products and e-cigarettes is strictly prohibited in the apartments.
  2. Parties and social events are not allowed.
  3. The number of people staying in the apartment may not exceed the number declared in the reservation.
  4. Pets are allowed only with prior approval and may involve an additional fee.

5. Guest responsibility

  1. The guest is financially responsible for any damage to furnishings or technical equipment caused by the guest.
  2. Any faults or issues should be reported to the SUN.APARTMENTS team without delay.

6. Complaints and personal data

  1. Complaints should be submitted by email to info@oomph.apartments. They will be reviewed within 14 days.
  2. Personal data is processed only for the purpose of providing the rental service, in line with the GDPR privacy policy available on sun.apartments.

7. Personal data processing (GDPR)

  1. The data controller is Oomph Apartments Spółka Akcyjna, ul. Burakowska 16B lok U1, 01-066 Warsaw, operating under the SUN.APARTMENTS brand.
  2. Personal data such as first name, last name, phone number, email address and home address is processed only for:
  • performing the apartment rental agreement,
  • tax and accounting obligations,
  • possible claims handling.
  1. Providing data is voluntary, but necessary to complete a reservation.
  2. Data is stored for the period necessary to provide the service and meet legal obligations.
  3. The guest has the right to access, correct, delete or restrict the processing of their data.
  4. Data is not shared with third parties, except entities authorized by law and service-support partners such as payment systems or an accounting office.
  5. For personal data matters, contact: info@oomph.apartments.